General
Can't login - problems logging in - Troubleshooting Login
When you order a product on the terralistens.com website, you'll check out as a guest. It's then necessary to activate your account with a password* so that you can: 1. Login to the terralistens.com website 2. Check & manage your orders & addresses ...
How good is Terra Station's bird identification?
You may find that your Terra Station does not identify a bird you hear, or misidentifies it. This is part of the initial development of the Terra Project, and something that we anticipate, and expect to change rapidly. To give you more insight on ...
Troubleshooting Terra Station gone offline or unreachable
If you've seen 'Device Unreachable' or a message like this in the Terra Listens app or website: 1. If you're having the issue in the app, try logging in to your 'My Terra' area on the www.terralistens.com website, and see if you have access to your ...
Setting up your Terra Station for the first time
Open the Terra Box Your Terra Station and its accessories can be found within the 100% recyclable box. Please be sure to reuse or recycle your Terra box. Contents: Terra Station Female-threaded green magnet (magnetically attached to Terra bottom) AC ...
Not hearing anything in the app after pressing 'Play'
Related to: Any Terra app Trouble shooting steps 1. Turn up the volume and check the volume on the device which is running the Terra app - you could also play something on the same device on a different app to check there is volume 2. On the device ...
Troubleshooting the Power Light on the Terra Device
Look for a green status light on the bottom of your Terra. Its behavior will have different meaning. Light behavior Meaning Troubleshooting Steps Fading in and out Terra is operating, but is not connected to WiFi. Go through the setup process to ...
How to enable bluetooth on your phone
The Terra Station requires that your Bluetooth is enabled on your smartphone during setup. This is the same process as you would go through to turn on Bluetooth to use wireless earbuds/headphones, wireless speakers and other devices. Apple iPhone ...
How to connect antennas
The Terra features three antennas ports. Each port has a special purpose. Looking at the Terra Stations underside with the antenna ports at the top the connections are as follows: Left Port: Motus (UHF/Radio Tags) Center Port: WiFi Right Port: ...