Troubleshooting the Power Light on the Terra Device

Troubleshooting the Power Light on the Terra Device

Look for a green status light on the bottom of your Terra. Its behavior will have different meaning.

Light behavior
Meaning
Troubleshooting Steps
Fading in and out
Terra is operating, but is not connected to WiFi. 
Go through the setup process to setup your Terra with WiFi. If it still displays fading in and out, move Terra closer to the WiFi router
LED on steady, blinks every 5 seconds
Terra is connected to your WiFi
Terra will appear on your mobile app
LED off
Terra is not powered on
Check the Terra's power connection:

Be sure the outlet you are plugged into is operating and that the GFCI is functioning properly.

Verify the Terra cord is properly secured to the power supply (cable should be connected flush with no rings showing and cable fully screwed onto power supply).

Make sure Terra power connector is fully seated into Terra.


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